Unable To Do Drag & Drop In Calendar IP 2016 (Doc ID 2288263.1)

Last updated on JULY 19, 2017

Applies to:

Siebel Life Sciences CRM - Version 16.9 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.9 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------

We have upgraded to IP2016 recently. We are trying to drag & drop a Contact into the Calendar to create Contact call in Call Planning screen. Unable to drag the record. Earlier it was working fine (IP 15.6). We have the following User Properties too in the applet,

ClientPMUserProperty = EnableDragAndDropInList
EnableDragAndDropInList = TRUE


EXPECTED BEHAVIOR
-----------------------
As the config worked in 15 Open UI, customer is expecting and needs it to work with 16 Open UI.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 On the view "LS Pharma HI Activity Calendar View
", it should be possible to drag Contacts (from Pharma Calendar Professional
List Applet), Accounts (from Pharma Calendar Account List Applet), and
Affiliated Contacts (from Pharma Calendar Affiliated Professionals List
Applet) onto the LS Pharma Activity HI Calendar Applet and have an
appointment created.
 
###Steps to Reproduce, including username / password & data used
1. Log into Siebel Pharma as SADMIN.
2. From the application menu, choose "Calendar"
3. From the screen menu, choose the first "Calendar" option (there are four
when logged in as SADMIN)
4. In the right applet, choose "Accounts", "Contacts", or "Affiliated
Contacts" from the dropdown list.
5. Attempt to drag and drop--it does not work at all.
 
Note that after adding to applet user props (EnableDragAndDropInList=TRUE and
ClientPMUserProp=EnableDragAndDropInList), the drag operation looks like it works but that
action record is not showing in the Calendar.

BUSINESS IMPACT
-----------------------
This functionality is used a lot by their users and it needs to be working for the upgrade to 2016.

Cause

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