Page Distortion (Screen Tabs, Site Map Icons Etc.) On Login. (Doc ID 2288872.1)

Last updated on JULY 21, 2017

Applies to:

Siebel CRM - Version 16.7 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.7 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
The screen is distorted

EXPECTED BEHAVIOR
-----------------------
The screen should appear normally on login

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to application
2. After doing a clear cache the Screen Tabs goes on top
3. The File menu icons and site map and other icons appear below it
4. Refresh the screen

Observer that the screen reloads and the distortion no longer appears.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the screen correctly.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms