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Merged.doc Does Not Get Deleted SBL-EDC-00162: [Microsoft Word Basic OLE Automation] (Doc ID 2289490.1)

Last updated on NOVEMBER 30, 2020

Applies to:

Siebel CRM - Version 8.2.2.14.1 [IP2014] and later
Information in this document applies to any platform.

Symptoms

During doc generation the Merged.doc does not get deleted and resulting in error SBL-EDC-00162: [Microsoft Word Basic OLE Automation]

During steps exposed this behavior on the doc server.

- Generate new Correspondence document using template1.
- merged.doc is getting generated.
- Generate another Correspondence document using template2.
- Same merged.doc is used.

 Doc server logs show below error:

Seems after selecting a template, the new document is created using the previous template.
The temp file merged.doc is not moved/deleted after this operation.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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