Merged.doc Does Not Get Deleted SBL-EDC-00162: [Microsoft Word Basic OLE Automation] (Doc ID 2289490.1)

Last updated on JULY 24, 2017

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, System Admin

Merged.doc does not get deleted with the error SBL-EDC-00162: [Microsoft Word Basic OLE Automation]

- the Customer has 3 templates for Doc Server.
- after selecting a template, the new document is created using the previous template.
- The Customer found that the temp file merged.doc is not moved/deleted after this operation


ERROR
-----------------------


ObjMgrLog Error 1 00001d4359713c04:0 2017-07-21 14:36:59 (wrdbasic.cpp (3511)) SBL-EDC-00162: [Microsoft Word Basic OLE Automation]
Document.SaveAs: Word cannot give a document the same name as an open document.
Type a different name for the document you want to save.
(F:\siebel\8.1.1.0.0\ses\...\Merged.doc)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new Correspondence document.
2. merged.doc is getting generated.
3. create another document.
4. Same merged.doc is used.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot generate documents.

Cause

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