My Oracle Support Banner

Merged.doc Does Not Get Deleted SBL-EDC-00162: [Microsoft Word Basic OLE Automation] (Doc ID 2289490.1)

Last updated on AUGUST 17, 2022

Applies to:

Siebel CRM - Version [IP2014] and later
Information in this document applies to any platform.


During doc generation the Merged.doc does not get deleted and resulting in error SBL-EDC-00162: [Microsoft Word Basic OLE Automation]

During steps exposed this behavior on the doc server.

- Generate new Correspondence document using template1.
- merged.doc is getting generated.
- Generate another Correspondence document using template2.
- Same merged.doc is used.

 Doc server logs show below error:

Seems after selecting a template, the new document is created using the previous template.
The temp file merged.doc is not moved/deleted after this operation.





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.