Merged.doc Does Not Get Deleted SBL-EDC-00162: [Microsoft Word Basic OLE Automation]
(Doc ID 2289490.1)
Last updated on AUGUST 17, 2022
Applies to:
Siebel CRM - Version 8.2.2.14.1 [IP2014] and laterInformation in this document applies to any platform.
Symptoms
During doc generation the Merged.doc does not get deleted and resulting in error SBL-EDC-00162: [Microsoft Word Basic OLE Automation]
During steps exposed this behavior on the doc server.
- Generate new Correspondence document using template1.
- merged.doc is getting generated.
- Generate another Correspondence document using template2.
- Same merged.doc is used.
Doc server logs show below error:
Seems after selecting a template, the new document is created using the previous template.
The temp file merged.doc is not moved/deleted after this operation.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |