BUSINESS OBJECTS LEAK CALLING A NON EXISTING BS AT LOGOUT STEP (Doc ID 2289967.1)

Last updated on JULY 26, 2017

Applies to:

Siebel Communications CRM - Version 16.12 [IP2016] and later
Information in this document applies to any platform.

Symptoms

The issue is quite similar to the one already fixed with Bug 25597274 which was occurring when just performing login/logout. That issue is fixed in 16.14 and you don't see BO leaks when performing just login/logout but you will see these messages again if you call an non-existing BS. In fact when the logout is performed from the error page.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Increase log level
2) Login in the application
3) Call a non existing BS
Ex:
http://celvpvmXXXXX.us.oracle.com:8080/callcenter_enu/start.sweSWECmd=InvokeMethod&SWEService=CAM+BS+SCM&SWEMethod=LookUpValue&Type=OUT_OF_SLA_FLG_SCM&Value=Y&SWERF=1

4) Logout from application and business leak can be located under OM logs :

SCCObjMgr_enu_0011_11534390.log:ObjMgrSessionLog Debug 5 00000010594335a8:0 2017-06-26 12:29:02 Business Object leak: Search BO
SCCObjMgr_enu_0011_11534390.log:ObjMgrSessionLog Debug 5 00000010594335a8:0 2017-06-26 12:29:02 Business Object leak: Calendar



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Memory leak

Cause

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