CORRESPONDENCE STAYS IN GENERATING STATUS ON WINDOWS 2012/ MS OFFICE 2013 (Doc ID 2290316.1)

Last updated on JULY 25, 2017

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Unable to Generate Correspondence Templates in Siebel Document Server which is configured in a Heterogeneous Environment using Mounting Software

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install MS office 2013 in Windows 2012 R2 machine
2. setup siebel document application server in windows
3. Once setup completed, try to generate correspondence where it shows generating status only


Winword process hung dump generated with help of MS debug diag tool :

MSO!Ordinal8733+0xa1c
MSO!Ordinal8733+0x4b9
MSO!Ordinal8733+0x3e7
MSO!Ordinal8733+0x3a9
WWLIB!DllGetClassObject+0x6de67
WWLIB!DllGetClassObject+0x6de29
WWLIB!DllGetClassObject+0x68d2c
WWLIB!DllGetClassObject+0x66a5f
WWLIB!DllGetClassObject+0x63c72

Cause

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