Unable To Install Siebel IP16 As New Installation

(Doc ID 2290619.1)

Last updated on JULY 26, 2017

Applies to:

Siebel CRM Call Center - Version 16.11 [IP2016] and later
Information in this document applies to any platform.


When attempting to run the installation as New Installation, the Summary screen appears white as below:


and  the following error occurs in the console if trying to go ahead and install:

The issue can be reproduced at will with the following steps:
1. create oraInst.loc and place it at /home/oracle/ip16/oraInst.loc
2. run

./runInstaller -invPtrLoc /home/oracle/ip16/oraInst.loc

3. specify directory for installation is /home/oracle/ip16, at the end gets a white screen in the summary and trying to install it keeps in 0% progress and does nothing.




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