Siebel Web Server To Crash With DefaultAppPool Error

(Doc ID 2291389.1)

Last updated on JULY 28, 2017

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.


On : 16.0 [IP2016] version, Installation

Siebel Web Server to crash with DefaultAppPool error

Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7a5f8
Faulting module name: sslcshar.dll, version:, time stamp: 0x5704ba8b
Exception code: 0xc0000005
Fault offset: 0x00033360
Faulting process id: 0xdf0
Faulting application start time: 0x01d3012cdf583399
Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe
Faulting module path: \\?\c:\Siebel\\eappweb\BIN\sslcshar.dll
Report Id: 1d0ce469-6d20-11e7-ac77-0628db4e9f83

The issue can be reproduced at will with the following steps:
1. Try to access Thin Client

The issue has the following business impact:
Due to this issue, users cannot access the thin client.


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