Siebel Remote: Database Extract (DbXtract) Tasks Failing with SBL-SRB-00061 Error (Doc ID 2291417.1)

Last updated on AUGUST 04, 2017

Applies to:

Siebel Financial Services CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Siebel Remote / Replication / Anywhere - on version: 16.0 [IP2016]

Siebel IP16 Upgrade: Local DB Extraction Failed after upgrade of the application from 8.1.1.10 to 16.7.

As part of accessing Local DB, Generate New Database Job was successfully ran and completed.
As a next step while running Database Extraction Job (from UI) , it went to active for few minutes ,but it got failed after several attempts - throwing error:


ERROR
-----------------------
SBL-SRB-00061: Process DbXtract on Siebel Server VM-DD53-8D8A terminated.


STEPS
-----------------------
The issue could be reproduced on customer's environment with the following steps:
1. Setup Siebel Remote environment if case after upgrade completion;
2. Run GenNewDB task and see it completes fine;
3. Start DbXtract task and see that failing with indicated error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Mobile or Developer users cannot have their Local database(s) extracted and initialized for Client/Tools.

Cause

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