Print Functionality Issue in Siebel (Doc ID 2292674.1)

Last updated on AUGUST 03, 2017

Applies to:

Siebel CRM - Version 15.16 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.16 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
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Print functionality issue in Siebel

The Siebel print vanilla functionality is not in proper format. Especially this is observed when field columns are of long type eg: Description, Comments .

EXPECTED BEHAVIOR
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Siebel print vanilla functionality should work for field columns of long type

 

STEPS TO REPLICATE THE BEHAVIOR
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The issue can be reproduced at will with the following steps:
1. Navigate to My Activities
2. Create activity of Type=Email Outbound
3. Add Description = a long text value
4. Print Preview
5. The description is not displayed in the Description box

 

Cause

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