Drill Down In the Find Results Applet Grey out when clicked next to the hyperlink (Doc ID 2292961.1)

Last updated on AUGUST 01, 2017

Applies to:

Siebel CRM - Version 16.1 [IP2016] and later
Information in this document applies to any platform.

Symptoms

The Users when clicks next to the hyperlink instead of on the hyperlink in the Find Results Applet, the record is greyed out and you can no longer drill down.

STEPS:

1. Search for any Account using FIND> Account and click GO

2. In the Find Results Applet,click next to the hyperlink field.

3. At this point the hyperlink is unusable/inactive.

 

Cause

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