Wrong Search Results when no Records Found (Doc ID 2293494.1)

Last updated on AUGUST 08, 2017

Applies to:

Siebel CRM - Version 16.13 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.13 [IP2016] version, System Admin

ACTUAL BEHAVIOR
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When no results are found the results list should be empty, instead results from a previous search are preserved

EXPECTED BEHAVIOR
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When no results are found the results list should be empty



STEPS TO REPLICATE THE BEHAVIOR

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The issue can be reproduced at will with the following steps:

1. Open advanced find, enter any search criteria which will return several records.

2. Drilldown into any of those found records from results tab.

3. Open advanced find one again and enter another search criteria which should not return any records.

4) The results tab contains records which were found by first query, and on the top you can see written 'No Records'

Cause

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