Start Price & Net Price Becomes Blank On Modify Order (Doc ID 2293641.1)

Last updated on AUGUST 03, 2017

Applies to:

Siebel Quote and Order Capture - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Order Management

ACTUAL BEHAVIOR
---------------

After modifying an asset, when click customize and press done without making any change or do a ‘Reprice All’ from line item menu item even ‘Net Price’ becomes null.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to account summary view in account screen.
2. Select the promotion to be modified in the installed asset list applet.
3. Click on ‘Modify’ button and give the desired due date and click ok. A new modify quote is raised with ‘Start Price’ blank for all the line items and ‘Net Price’ populated.
4. Now perform any of the below steps:
- Click customize and open configurator. Make no change and click ‘Done’ button.
- Go to line menu item and click ‘Reprice All’.
5. After performing any of the options mentioned in above step, even the ‘Net Price’ on line items becomes blank.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms