My Oracle Support Banner

Net Price Becomes Blank On Modify Asset Order After Product Is Customized (Doc ID 2293641.1)

Last updated on AUGUST 31, 2021

Applies to:

Siebel Quote and Order Capture - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

This behavior can be observed in the following scenarios:

I - In a Modified Asset, after customizing the Product, the Quote/Order Line Items "Net Price" are null:

1. Create following product structure

Root((List Price : 40)

|--> Child 1(List Price : 10)

|--> Child 2(List Price : 10)

|--> Attribute

 

2. From Accounts Asset, create New Order with Root line item:

3. From Accounts Asset, place a "Modify Order"

4. Customize the Root line item and change the attribute so the Order is modified.

 

II - After modifying an asset, after customizing the Product without making any change, select "Reprice All" from line item menu item even ‘Net Price’ becomes null.

1. From Accounts Asset, create New Order with Root line item

2. From Accounts Asset, place a "Modify Order"


3. Customize the Root line item by clicking in "Customize"

4. eConfigurator is opened. Make no change and click in "Done" button.

5. Click in "Reprice All"

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.