Error Navigating to Member Summary Screen

(Doc ID 2294424.1)

Last updated on AUGUST 07, 2017

Applies to:

Siebel CRM - Version 16.13 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.13 [IP2016] version, Client Functionality

When attempting to navigate to Members Summary,
the following error occurs.

ERROR
-----------------------
Cannot open file: /siebel/CRMDEV/16.0.0.0.0/ses/siebsrvr/webtempl/CCAppletLayoutControls.swt.(SBL-UIF-00276)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Sitemap -> Members Screen

2. Drilldown Members List

3. Activity, Summary Child Tabs.

4. When you click on summary tab, below error occurs.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot view Members Summary screen.

Cause

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