Error Navigating to Member Summary Screen

(Doc ID 2294424.1)

Last updated on AUGUST 07, 2017

Applies to:

Siebel CRM - Version 16.13 [IP2016] and later
Information in this document applies to any platform.


On :  16.13 [IP2016] version, Client Functionality

When attempting to navigate to Members Summary,
the following error occurs.

Cannot open file: /siebel/CRMDEV/

The issue can be reproduced at will with the following steps:

1. Sitemap -> Members Screen

2. Drilldown Members List

3. Activity, Summary Child Tabs.

4. When you click on summary tab, below error occurs.

The issue has the following business impact:

Due to this issue, users cannot view Members Summary screen.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms