Open UI Dispatch Board - Periodic Error SBL-DAT-00215 When Dispatching Activities (Doc ID 2294490.1)

Last updated on AUGUST 07, 2017

Applies to:

Siebel Field Service - Version 16.9 [IP2016] to 16.15 [IP2016] [Release V16]
Information in this document applies to any platform.

Symptoms

STATEMENT OF ISSUE/ ACTUAL BEHAVIOR:
==============================
Periodic error when dispatching activities. This started after upgraded Production environment from IP2014 to IP2016.

REPLICATION STEPS:
==================
The issue can be reproduced at will with the following steps:
1. Drag an activity from the list applet to the dispatch board applet.
2. Drop it on the correct service technician at the desired time.
ERROR
====================
This operation is not allowed when there are no records displayed. Please execute a query that returns at least one record or add a new record. (SBL-DAT-00215)

BUSINESS IMPACT:
================
The issue has the following business impact:
 Business Impact: So far it has only created problems for some users get.
 Project Stage/ Environment: Production
 Milestone/Timelines: Our next fix release is on 31. march 2017

Cause

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