Open UI Dispatch Board - Periodic Error SBL-DAT-00215 When Dispatching Activities
(Doc ID 2294490.1)
Last updated on SEPTEMBER 09, 2021
Applies to:
Siebel Field Service - Version 16.9 [IP2016] to 16.18 [IP2016] [Release V16]Information in this document applies to any platform.
Symptoms
STATEMENT OF ISSUE/ ACTUAL BEHAVIOR:
==============================
Periodic error when dispatching activities. This started after upgraded Production environment from IP2014 to IP2016.
REPLICATION STEPS:
==================
The issue can be reproduced at will with the following steps:
1. Drag an activity from the list applet to the dispatch board applet.
2. Drop it on the correct service technician at the desired time.
ERROR
====================
This operation is not allowed when there are no records displayed. Please execute a query that returns at least one record or add a new record. (SBL-DAT-00215)
BUSINESS IMPACT:
================
The issue has the following business impact:
Business Impact: So far it has only created problems for some users get.
Project Stage/ Environment: Production
Milestone/Timelines: Our next fix release is on 31. march 2017
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |