Siebel WIA SSO On Callcenter OM Does Not Integrate With BIP (Doc ID 2295718.1)

Last updated on SEPTEMBER 15, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [IP2013] version, Reports

When attempting to access Siebel BIP reports with ADSI/WIA SSO, reports fail and the following error occurs.

ERROR
-----------------------
ObjMgrBusServiceLog Error 1 00001c8658ef49c4:0 2017-04-17 10:16:46 (outdisp.cpp (257)) SBL-EAI-04308: Operation 'runReport' of Web Service 'http://xmlns.oracle.com/oxp/service/v11/PublicReportService.PublicReportServiceService' at port 'PublicReportService_v11' failed with the following explanation: "oracle.xdo.webservice.exception.OperationFailedException: PublicReportService::generateReport for reportAbsolutePath [/SiebelCRMReports/Ficha de Sócio.xdo] failed: due to oracle.xdo.servlet.CreateException: Report definition not found:/SiebelCRMReports/Ficha de Sócio.xdo [username=crm]".

STEPS
-----------------------
The issue can be reproduced ONLY in customer environment at will with the following steps:
1. Setup Siebel application with ADSI authentication and use WIA for SSO
2. Make sure that ADSI/SSO configuration is setup correctly.
3. Make sure that the BIP reports run from Siebel are successful.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run BIP reports and this was causing a setback.

Cause

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