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Inbound Email Activity Issues In Siebel Application (Doc ID 2295755.1)

Last updated on MARCH 15, 2019

Applies to:

Siebel CRM - Version 15.17 [IP2015] and later
Information in this document applies to any platform.

Goal

Could you please help me understand what it is exactly that the workflow 'eMail Response - Create Activity' is trying to do? Why is it looking up for contacts with senders email address?
 

Solution

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Goal
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