My Oracle Support Banner

Transformation Order is Not Working in Upgraded Application for Specific Product (SBL-BPR-00162) (Doc ID 2297220.1)

Last updated on OCTOBER 06, 2021

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.


User are facing issues while creating transformation order for a product in 15.18 environment.

The process fails in WF "ISS Promotion Add To Promotion Process" at step "Filter Prom Related Asset List" with below error:

[1] Error invoking service 'ISS Promotion Management Service', method 'FilterListByActiveDoc' at step 'Filter Prom Related Asset List'.(SBL-BPR-00162)
[2] An end of file error has occurred.

At step "Load Promotion Related Assets", there are different outputs in the previous environment compared to the upgraded 15.18 environment.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.