IIR Search Server & Rulebase are Going Down with Memory Exception

(Doc ID 2297942.1)

Last updated on AUGUST 16, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

IIR Search Server and rule base server are going down with memory exception and both processes are reaching around 3.8 GB of memory. During this time, status of search server & rule base are showing down and logs contain below errors:

 

ERROR
-----------------------

SearchServer_xxxxx.dbg

[2017-06-21 16:22:42.737368 ssasrsv -1/ 3] errmsg_put 'pthread_create failed: 'Resource temporarily unavailable''
[2017-06-21 16:22:42.739231 ssasrsv -1/ 3] errmsg_put 'thread.c 1141 rc 9 ssathread_create'
[2017-06-21 16:22:42.740288 ssasrsv -1/ 3] errmsg_put 'thread.c 1447 rc 4 9*100 ssa_thread_create'
[2017-06-21 16:22:45.125744 ssasrsv -1/ 3] errmsg_put 'pthread_create failed: 'Resource temporarily unavailable''
[2017-06-21 16:22:45.127247 ssasrsv -1/ 3] errmsg_put 'thread.c 1141 rc 9 ssathread_create'
[2017-06-21 16:22:45.128177 ssasrsv -1/ 3] errmsg_put 'thread.c 1447 rc 4 9*100 ssa_thread_create'
[2017-06-21 16:22:45.808709 ssasrsv -1/ 3] errmsg_put 'pthread_create failed: 'Resource temporarily unavailable''
[2017-06-21 16:22:45.810147 ssasrsv -1/ 3] errmsg_put 'thread.c 1141 rc 9 ssathread_create'
[2017-06-21 16:22:45.811109 ssasrsv -1/ 3] errmsg_put 'thread.c 1447 rc 4 9*100 ssa_thread_create'
[2017-06-21 16:22:49.211720 ssasrsv -1/ 3] errmsg_put 'pthread_create failed: 'Resource temporarily unavailable''



Cause

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