Audit Trail Does Not Record Some Events For A Specific Remote User

(Doc ID 2298097.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel Life Sciences CRM - Version 8.1.1.14.4 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.14.4 [IP2014] version, Client Functionality


Audit trail does not record New Activities for a specific Remote user.

For buscomp "In Store Visit" and "In Store Activity", Audit Trail should capture New and Modified records.
For user ABC, Audit Trail captures only the records changed: Audit Trail does not capture New records for this user.

Users are remote clients.
Audit Trail is not filtered on any responsibility, user or position.

Audit trail should record the same events for users in the same category: Audit Trail should capture New and Modified operations.

STEPS
1. Login to remote client.
2. Make local changes:
    a. Create a new record.
    b. Update an activity.
3. Perform Synchronization.
4. Review Audit Trail in Master.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms