Email Marketing Server 2.17.8 Installer Fails With JDK/JRE 1.8.0_60 And Higher

(Doc ID 2298173.1)

Last updated on AUGUST 17, 2017

Applies to:

Siebel Email Marketing Server - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


When installing the new Email Marketing Server daemons (CTD/BHD/ESD) using Java Development Kit or Java Runtime Environment 1.8.0_60 or higher the installer fails to launch.

The steps to reproduce the problem:

On Windows 2012 Servers:


If the JDK update installed is lower than update 60, such as JDK 1.8.0_51 the error message above does not show up and the installation can be completed with success.



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