Email Marketing Server 2.17.8 Installer Fails With JDK/JRE 1.8.0_60 And Higher
(Doc ID 2298173.1)
Last updated on AUGUST 17, 2017
Applies to:Siebel Email Marketing Server - Version 17.0 [IP2017] and later
Information in this document applies to any platform.
When installing the new Email Marketing Server daemons (CTD/BHD/ESD) using Java Development Kit or Java Runtime Environment 1.8.0_60 or higher the installer fails to launch.
The steps to reproduce the problem:
On Windows 2012 Servers:
- Install JDK 1.8.0_60 32bit or higher on the machine, make sure no other JDK/JRE is installed
- Double click on the EMS 2.17.8 installers: esd-2.17.8-install.exe, or ctd-2.17.8-install.exe or wsd-2.17.8-install.exe
- The following error message pop up:
If the JDK update installed is lower than update 60, such as JDK 1.8.0_51 the error message above does not show up and the installation can be completed with success.
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