My Oracle Support Banner

Email Marketing Server 2.17.8 Installer Fails With JDK/JRE 1.8.0_60 And Higher (Doc ID 2298173.1)

Last updated on AUGUST 17, 2017

Applies to:

Siebel Email Marketing Server - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


When installing the new Email Marketing Server daemons (CTD/BHD/ESD) using Java Development Kit or Java Runtime Environment 1.8.0_60 or higher the installer fails to launch.

The steps to reproduce the problem:

On Windows 2012 Servers:


If the JDK update installed is lower than update 60, such as JDK 1.8.0_51 the error message above does not show up and the installation can be completed with success.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.