Sis Om Find Open Order Workflow Not Considering Open Order (Doc ID 2298425.1)

Last updated on AUGUST 18, 2017

Applies to:

Siebel eCommunications - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------
"SIS OM Find Open Order Workflow" Does not correctly determine Future State of BP Assets


facing an issue with the vanilla WF "'SIS OM Find Open Order Workflow". The WF is pure vanilla, there are no custom changes to this WF.

Given a Bundle Promotion Product Definition as follows:
 
Bundle Promotion A
Service Bundle 1 (Default)
Service Bundle 2 (Default)
Service Bundle 3 (Optional)
 
and given that there is an Open Order where the user has added manually via the configurator Service Bundle 3 (Optional), execution of 'SIS OM Find Open Order Workflow' does not detect or correctly output the Current Asset (Future State) containing Service Bundle 3.


EXPECTED BEHAVIOR
-----------------------
Customer expecting Open Order check should be present future dated assets in this scenario

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create 3 stand alone products

example :- Child 11,Child 21,Child 31

2. Create 3 customizable products as below

Example :-

Root 11

|

|--> Child 11

Root 22

|

|--> Child 21

Root 31

|

|--> Child 31

3. Create 2 Bundle Promotions as below

 

Bundle Promotion

|

|--> Root 11(Def Card = 1, Min Card = , Max Card = 100)

|--> Root 22(Def Card = 1, Min Card = , Max Card = 100)

|--> Root 31(Def Card = , Min Card = , Max Card = 100)

Upgrade Matrix to *Bundle Promotion1*

Bundle Promotion1

|

|--> Root 11(Def Card = 1, Min Card = , Max Card = 100)

|--> Root 22(Def Card = 1, Min Card = , Max Card = 100)

|--> Root 31(Def Card = , Min Card = , Max Card = 100)

Upgrade Matrix to *Bundle Promotion*

4. Create Account(Example :- Test Open Orders)

5. Create Order and add *Bundle Promotion*

following line items will be added

Bundle Promotion

|

|--> Root 11

|--> Root 22

6. Complete the order and Prepare assets

7. Place Modify Order on Promotion Asset

8. Add *Root 31* in modify order using edit promotion

order line items will be present as below

Bundle Promotion

|

|--> Root 11 - -

|--> Root 22 - -

|--> Root 31 - Add

9.Again go back to asset and place upgrade order from *Bundle Promotion* to

*Bundle Promotion1*

Add *Root 31* in target promotion inside the upgrade wizard

10. After placing the upgrade order verify the following workflow step output

workflow : SIS OM Find Open Order Workflow --> Step : Apply Changes

Output Argument : Current Asset

*Root 31* not there in *Current Asset* output argument value

 

 

Cause

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