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Upgrade Promotion Not Creating Default Products (Doc ID 2299179.1)

Last updated on AUGUST 21, 2017

Applies to:

Siebel CRM - Version 15.15 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.15 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------
During Upgrade promotion, package associated with new promotion is not created in the order. This behavior is occurring in Production environment only. While in UAT environment it is working perfectly.


EXPECTED BEHAVIOR
-----------------------
Package associated with new promotion should be created in the new order.


Cause

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In this Document
Symptoms
Cause
Solution


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