Session Time Out For Call Center Agent

(Doc ID 2299514.1)

Last updated on AUGUST 22, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.1 [IP2014] and later
Information in this document applies to any platform.

Goal

On : 8.1.1.14.1 [IP2014] version, CTI

Session Time Out for Call Center Agent

Customer have set the PushKeepAliveTimer as 600 Sec = 10 mins and Session Time Out is Set to 20 mins.

Since PushKeepAliveTimer(10 mins) is less than Session Time Out (20 Mins), so session is always alive for Call Center Agent (CCA).

Now client wants below
1. Once CCA is logged into CTI Tool bar then session should be alive always.
2. Once CCA is logged out from CTI toolbar then session should be expired after 20 mins, as per the Session Time Out setting.

Is any way to achieve above requirements.
 

Solution

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