List And Detail Applet Synchronization Failed For VBC In OUI (Doc ID 2299722.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Siebel eCommunications - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Customer reporting an issue with List and Detail Applet synchronization failure for VBC in Open-UI.

Problem Description:
They have a List and Detail Applet with the same VBC, but the information in both is not in sync and there are even discrepancies regarding to selecting records and the displayed data.
For example, when clicking on the second record, some read only checkboxes are clickable but the radio buttons are not. When Users navigate to that record with CTRL+UP/DOWN the radio buttons are displayed correctly.

They have recorded the expected and observed behaviour with HI (where it works fine) and Open-UI.
Also provided are the log files from both object managers and the SIF file. There is no PM/PR customizing or Browser scripting here.

There error was not observable in HI.

Cause

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