Errors (SBL-DAT-00323 / SBL-OMS-00107 / SBL-OMS-00203 ) When Trying To Index Search Category For 3rd-party Search Engine with Siebel IP16 (Doc ID 2300011.1)

Last updated on AUGUST 23, 2017

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, System Admin

When attempting to Search Indexing ,
the following error occurs.

ERROR
-----------------------

ObjMgrBusServiceLog InvokeMethod 4 000000d259802033:0 2017-08-01 16:12:31 Begin: Business Service 'Search Data Processor' invoke method: 'CreateIndex' at 5b7fc8e0
SearchService SearchServiceDebug 5 000000d259802033:0 2017-08-01 16:12:31 CSSSrchDataProcessorSvc::DoInvokeMethod() -> Method Name = CreateIndex
ObjMgrBusServiceLog Warning 2 000000d259802033:0 2017-08-01 16:12:31 (service.cpp (265)) SBL-DAT-00323: The method 'CreateIndex' is not supported on Business Service 'Search Data Processor'.
ObjMgrBusServiceLog InvokeMethod 4 000000d259802033:0 2017-08-01 16:12:31 Business Service 'Search Data Processor' invoke method 'CreateIndex' Execute Time: 0.000 seconds.
ObjMgrBusServiceLog InvokeMethod 4 000000d259802033:0 2017-08-01 16:12:31 End: Business Service 'Search Data Processor' invoke method: 'CreateIndex' at 5b7fc8e0
GenericLog GenericError 1 000000d259802033:0 2017-08-01 16:12:31 Object manager error: ([0] The method 'CreateIndex' is not supported on Business Service 'Search Data Processor'.(SBL-DAT-00323) (0x750143))
GenericLog GenericError 1 000000d259802033:0 2017-08-01 16:12:31 ( (0) err=2818155 sys=7668035) SBL-OMS-00107: Object manager error: ([0] The method 'CreateIndex' is not supported on Business Service 'Search Data Processor'.(SBL-DAT-00323) (0x750143))
GenericLog GenericError 1 000000d259802033:0 2017-08-01 16:12:31 (bsvcmgr.cpp (1393) err=2818251 sys=0) SBL-OMS-00203: Error 7668035 invoking method "CreateIndex" for Business Service "Search Data Processor"
ObjMgrBusServiceLog Delete 4 000000d259802033:0 2017-08-01 16:12:31 Decremented the reference counter and released Business Service at (5b7fc8e0)
ObjMgrBusServiceLog Delete 4 000000d259802033:0 2017-08-01 16:12:31 Business Service 'Search Data Processor' (address: '5b7fc8e0')was unregsitered at model '58b

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable 3rd party search for Siebel IP16 environment
2. create a custom component for " Search Data Processor Service " by copy record of exiting " Search Data Processor " component
3. Performing Search Indexing

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete Indexing for search category.

Changes

 upgraded from IP2013 to IP16PS10

Cause

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