The Trip Report Template Field Is Read Only On The Trip Report Record (Doc ID 2302646.1)

Last updated on AUGUST 31, 2017

Applies to:

Siebel Clinical - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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In Siebel CTMS ip1616.0.0.0 SIA [23057] ENU(*) when a user applies an Activity template to a site record to generate my Site Visit schedule. When a user accesses the trip report record the template filed is read only as are other fields preventing a user from assigning a template to the Visit record

EXPECTED BEHAVIOR
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When a user accesses the trip report record the template filed should not be read only and a user should be able to select a template

STEPS
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The issue can be reproduced at will with the following steps:
Go to Trip report and try to select a template , it is read only mode and cannot be selected.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot select a template for trip report

Cause

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