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Siebel Tools Crash When Editing Task (Doc ID 2302859.1)

Last updated on DECEMBER 02, 2019

Applies to:

Siebel Call Center - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11 [IP2013] version, Configuration - Dev Env

Siebel Tools Crash when Editing Task  and move  steps in  task Siebel tools crash. 

ERROR
-----------------------
- CALL STACK -
MFC71U +0x2c9aa
ssdtcnvs +0x3dfce = CSSCanvasUI77::InitTemplate() +0x3a8e
ssdtcnvs +0x3e147 = CSSCanvasUI77::InitTemplate() +0x3c07
ssdtcnvs +0x3e70c = CSSCanvasUI77::InitTemplate() +0x41cc
ssdtcnvs +0x3ecbd = CSSCanvasUI77::InitTemplate() +0x477d
ssdtcnvs +0xe478 = CSSWFDiffLegends::~CSSWFDiffLegends() +0x22e8
ssdtcnvs +0x12ad7 = CSSWFDiffLegends::~CSSWFDiffLegends() +0x6947
ssdtcnvs +0x15620 = CSSWFDiffLegends::~CSSWFDiffLegends() +0x9490
ssdtcnvs +0x16508 = CSSWFDiffLegends::~CSSWFDiffLegends() +0xa378


The issue can be reproduced at will with the following steps:
1. Goto Tools and query for task
2. Select edit task flow
3. Try to drag steps or connectors 


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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