Siebel Tools Crash When Editing Task (Doc ID 2302859.1)

Last updated on AUGUST 31, 2017

Applies to:

Siebel Call Center - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11 [IP2013] version, Configuration - Dev Env

Siebel Tools Crash when Editing Task  

When customer try to move  steps in  task Siebel tools crash. We can't find the problem of why Siebel tools crash.

Crash files and Task attached.


ERROR
-----------------------
- CALL STACK -
MFC71U +0x2c9aa
ssdtcnvs +0x3dfce = CSSCanvasUI77::InitTemplate() +0x3a8e
ssdtcnvs +0x3e147 = CSSCanvasUI77::InitTemplate() +0x3c07
ssdtcnvs +0x3e70c = CSSCanvasUI77::InitTemplate() +0x41cc
ssdtcnvs +0x3ecbd = CSSCanvasUI77::InitTemplate() +0x477d
ssdtcnvs +0xe478 = CSSWFDiffLegends::~CSSWFDiffLegends() +0x22e8
ssdtcnvs +0x12ad7 = CSSWFDiffLegends::~CSSWFDiffLegends() +0x6947
ssdtcnvs +0x15620 = CSSWFDiffLegends::~CSSWFDiffLegends() +0x9490
ssdtcnvs +0x16508 = CSSWFDiffLegends::~CSSWFDiffLegends() +0xa378


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.query for task
2.select edit task flow
3. try to drag steps or connectors

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot troubleshoot their task in Siebel Tools.

Cause

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