Configuring A New Enterprise In A Gateway Name Server failing with 5004 Error

(Doc ID 2303187.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Siebel CRM - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, New Installation

Database is db2 udb 10.5 installed in AIX

When attempting to configure a New enterprise in a Gateway Name Server, the following error occurs.

ERROR
-----------------------
Command after calling typeUtility.buildNSCmd: /usr/siebel/ses/gtwysrvr/bin/srvredit -g cor089xa286:2320 -e htimsbox -u siebel -p ****** -a -c \$Enterprise.DatabaseCurrentSQLID
Running above command using configUtil.runProgram
Aug 23, 2017 8:44:29 AM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: Run Program
Aug 23, 2017 8:44:29 AM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: configUtil runProgram Executing Command: /bin/sh -c /usr/siebel/ses/gtwysrvr/bin/srvredit -g cor089xa286:2320 -e htimsbox -u siebel -p ****** -a -c \$Enterprise.DatabaseCurrentSQLID
Aug 23, 2017 8:44:29 AM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER:
Exited with error 5004

In customer environment, it got exit after 5004

In lab environment after successful installation, don't see 5004 also it creates multiple folders


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. IP 15.5 , configure new enterprise in Gateway pointing file system folder without permissions

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot configure Enterprise

Cause

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