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Button Getting Clicked If The Mouse Is Hovered Onto It And Space Bar From The Keyboard Is Clicked. (Doc ID 2303430.1)

Last updated on DECEMBER 09, 2019

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.


On : 16.10 [IP2016] version, Upgrade

For Siebel Public Sector Application for IP2016 we are facing below issue, whenever the "Create Order" button on the benefit line BC is mouse hovered and mistakenly if the space bar from the keyboard is pressed then the "Create Order" button gets clicked automatically and multiple orders get created unintentionally.

It should not create multiple orders when BC is hovered by mouse.

The issue can be reproduced ONLY at customer environment at will with the following steps:
1. Setup Siebel IP2016 application.
2. Hover mouse at Create Order button on the benefit line BC.
3. At the same time, hit space bar from keyboard by mistake and check to see if Create order button is clicked automatically.

The issue has the following business impact:
Due to this issue, users are seeing multiple orders getting created due to this and it was causing a setback.


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