Top Of Picklist Cutoff When Invoked From Bottom Applet

(Doc ID 2304436.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

Siebel CRM - Version 16.8 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.8 [IP2016] version, Configuration - General

ACTUAL BEHAVIOR  
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Top of picklist cutoff when invoked from bottom applet  

EXPECTED BEHAVIOR
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Top of picklist should not be cutoff when invoked from bottom applet  

STEPS
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The issue can be reproduced at will with the following steps:
1) Change screen resolution to lower resolution for example 1600x900.
2) Open browser and make sure it's not maximize
3) Go to Service > Activities view
4) Click Show More button on the Service Request form applet.
5) On the Activity list applet, click on the Type picklist, top of picklist is getting cut off and up arrow is no be displaying in the picklist scroll bar.
This is again seems to be same as BUG 24950968 . A fix has been provided in PS8 but it doesn't seems to have fixed for all scenarios.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see all the picklist values.

Cause

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