Multiple Call Activity Created for Single call

(Doc ID 2305048.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.1 SIA [21211] and later
Information in this document applies to any platform.

Symptoms

 Customer reported an issue that multiple call activity created when Siebel CTI out sync with Avaya. We reviewed the scomm logs and noticed that for some reason the CTI driver send multiple time the same event like below for the same tracing Id:
SiebelDriverEventName = OnNewWorkItem

Line 15825: MYCP2ADN_3670133107/30/2017 21:58:32:DEBUG:Start processing event, name=OnNewWorkItem, trackingID=597de51e000400000a11139123300002:MYCP2ADN, notifyWhenDone=0, events=
Line 16492: MYCP2ADN_3670133107/30/2017 21:58:44:DEBUG:Start processing event, name=OnNewWorkItem, trackingID=597de51e000400000a11139123300002:MYCP2ADN, notifyWhenDone=0, events=
Line 17153: MYCP2ADN_3670133107/30/2017 21:58:45:DEBUG:Start processing event, name=OnNewWorkItem, trackingID=597de51e000400000a11139123300002:MYCP2ADN, notifyWhenDone=0, events=
Line 17992: MYCP2ADN_3670133107/30/2017 21:58:47:DEBUG:Start processing event, name=OnNewWorkItem, trackingID=597de51e000400000a11139123300002:MYCP2ADN, notifyWhenDone=0, events=
Line 18816: MYCP2ADN_3670133107/30/2017 21:58:49:DEBUG:Start processing event, name=OnNewWorkItem, trackingID=597de51e000400000a11139123300002:MYCP2ADN, notifyWhenDone=0, events=

Cause

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