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Unable to add attachments to File System (Doc ID 2305109.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 16.16 [IP2016] version, Reports

ACTUAL BEHAVIOR
---------------
Unable to attach files with error SBL-UIF-00229: Error occurred while opening file ' XXXX.SAF' AND SBL-SVC-00184: Error occurred while creating file in filesystem. Please contact your system administrator.

EXPECTED BEHAVIOR
-----------------------
Should be able to attach files.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to BIP Reports view
2. Click Add Attachment
3. Error is popped up

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot attach files.

Cause

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