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List Applet Sort Icons Not Working Properly (Doc ID 2305218.1)

Last updated on AUGUST 22, 2018

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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When navigating to All Views, for example, All Case Views, after performing query go operation, sort icons are displayed in the list applet.

EXPECTED BEHAVIOR
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Sort icon should not be displayed after Query Go operation in the All Views list applet giving users a wrong impression of the Sort for the Fields post Query Operation.

STEPS
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The issue can be reproduced at will with the following steps:
Navigate to Site Map > Cases > All Cases
Refer to the Case Number field. It does not show any sort icons
Perform Query and Go operation
Sort icons are displayed along with this field.

P.S.: This behavior does not occur if using My Cases view instead

Cause

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