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List Applet Sort Icons Not Working Properly (Doc ID 2305218.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.


On : 16.10 [IP2016] version, Client Functionality

When navigating to All Views, for example, All Case Views, after performing query go operation, sort icons are displayed in the list applet.

Sort icon should not be displayed after the Query > Go operation in the All Views list applet: this gives users a wrong impression of the Sort for the Fields post Query Operation.


  1. Navigate to Site Map > Cases > All Cases
  2. Refer to the Case Number field: it does not show any sort icons
  3. Perform Query and Go operation

Result: Sort icons display along with this field.

This behavior does not occur if using My Cases view.




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