List Applet Sort Icons Not Working Properly

(Doc ID 2305218.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.


On : 16.10 [IP2016] version, Client Functionality

When navigating to All Views, for example, All Case Views, after performing query go operation, sort icons are displayed in the list applet.

Sort icon should not be displayed after Query Go operation in the All Views list applet giving users a wrong impression of the Sort for the Fields post Query Operation.

The issue can be reproduced at will with the following steps:
Navigate to Site Map > Cases > All Cases
Refer to the Case Number field. It does not show any sort icons
Perform Query and Go operation
Sort icons are displayed along with this field.

P.S.: This behavior does not occur if using My Cases view instead


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