Employee Assoc Applet Showing Non-primary Employee As Well (Doc ID 2305456.1)

Last updated on SEPTEMBER 08, 2017

Applies to:

Siebel Call Center - Version 8.1.1.11.3 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.3 [IP2013] version, Client Functionality

On Activity Form Applet we have two fields Owner(pick applet) and Employee (mvg applet). If we change owner value, primary employee gets changed, but the previous employee value can still be seen in assoc applet on Employee field.
Expectation is that the previous employee value should not be visible in assoc applet
The employee field Assoc applet is showing primary as well as non-primary employee in IP16 Siebel.
Even though this is M:M relationship, to show only primary record we are using below search spec on applet, which is working fine in IP13 but not in IP16.
 
[Primary Responsibility Id] is not null AND [Primary Responsibility Id] <> 'No Match Row Id'

Please let us know what might be issue. PFA screenshots.


ACTUAL BEHAVIOR
---------------
Previous employee value is visible in assoc applet

EXPECTED BEHAVIOR
-----------------------
Expectation is that the previous employee value should not be visible in assoc applet

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Activities form applet
2. click Owner(pick applet) and Employee (mvg applet)
3. change owner value, primary employee gets changed, but the previous employee value can still be seen in assoc applet on Employee field.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Diiference in behavior of Association Applet.

Cause

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