Inbound Email Issue With IMAP On Specific Siebel Server
(Doc ID 2305557.1)
Last updated on MARCH 17, 2020
Applies to:Siebel CRM - Version 188.8.131.52  and later
Information in this document applies to any platform.
While creating new IMAP communication profile for inbound email processing, IMAP logs shows the following error:
IMAPSMTP[08/21/2017 06:45:19]:DBG:setting JVM parameters for javamail client object
IMAPSMTP[08/21/2017 06:45:19]:DBG:setting connection parameters in the javamail client object
IMAPSMTP[08/21/2017 06:45:19]:ERROR:Cannot create JVM
IMAPSMTP[08/21/2017 06:45:19]:DBG:calling connect on java mail client object
The issue is specific to a affected siebel server. If you change the siebel server in a response group, inbound email functionality works fine.
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