Inbound Email Issue With IMAP On Specific Siebel Server

(Doc ID 2305557.1)

Last updated on SEPTEMBER 08, 2017

Applies to:

Siebel CRM - Version [21225] and later
Information in this document applies to any platform.


While creating new IMAP communication profile for inbound email processing, IMAP logs shows the following error:

IMAPSMTP[08/21/2017 06:45:19]:DBG:setting JVM parameters for javamail client object
IMAPSMTP[08/21/2017 06:45:19]:DBG:setting connection parameters in the javamail client object
IMAPSMTP[08/21/2017 06:45:19]:ERROR:Cannot create JVM

IMAPSMTP[08/21/2017 06:45:19]:DBG:calling connect on java mail client object

The issue is specific to a affected siebel server. If you change the siebel server in a response group, inbound email functionality works fine.


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