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Inbound Email Issue With IMAP On Specific Siebel Server (Doc ID 2305557.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Siebel CRM - Version 8.1.1.4 [21225] and later
Information in this document applies to any platform.

Goal

While creating new IMAP communication profile for inbound email processing, IMAP logs shows the following error:

IMAPSMTP[08/21/2017 06:45:19]:DBG:setting JVM parameters for javamail client object
IMAPSMTP[08/21/2017 06:45:19]:DBG:setting connection parameters in the javamail client object
IMAPSMTP[08/21/2017 06:45:19]:ERROR:Cannot create JVM

IMAPSMTP[08/21/2017 06:45:19]:DBG:calling connect on java mail client object

The issue is specific to a affected siebel server. If you change the siebel server in a response group, inbound email functionality works fine.
 

Solution

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In this Document
Goal
Solution
References


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