Web Service Lead Service, Operation "Create Lead" SBL-DAT-00498: is a required field. (Doc ID 2305611.1)

Last updated on SEPTEMBER 08, 2017

Applies to:

Siebel eCommunications - Version 8.1.1.11.16 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.16 [IP2013] version, Siebel EAI

When attempting to call the Web Service "Lead Service", Operation "Create Lead"
the following error occurs.

ERROR
-----------------------
ObjMgrBusCompLog Error 1 0014a577599e1638:0 2017-08-28 21:50:18 (buscomp.inl (70)) SBL-DAT-00498: '<?>' is a required field. Please enter a value for the field.
ObjMgrBusCompLog Error 1 0014a577599e1638:0 2017-08-28 21:50:18 (buscomp.cpp (35018)) SBL-DAT-00498: 'Area' is a required field. Please enter a value for the field.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add a custom field Area to business component "Lead" and map it to custom column X_LEAD_AREA,
2. Edit integration object Lead IO and add the Area IC field
3. Redeploy the IO
4. Clear cache on site map -> administration web services
5. generate a new WSDL and consume it at the client app.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create leads through this web service in production.

Cause

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