Email Response - Reply/reply To All/Forward Erroring Out. (Doc ID 2305969.1)

Last updated on SEPTEMBER 15, 2017

Applies to:

Siebel Sales - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version, Comms Server & Email Response

When attempting to Click "Reply" under Communications Screen, the following error occurs.

ERROR
-----------------------
Value returned by event procedure '<?>' is incorrect. Script procedures should either return an integer or no value at all (declared as Sub).(SBL-SCR-00140)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Communications View
2. Select an inbound Email record
3. Click Reply
4. Instead of navigating to "Communication Detail - Response View" view, it is throwing above error.

Cause

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