Email Response - Reply/reply To All/Forward Erroring Out.

(Doc ID 2305969.1)

Last updated on SEPTEMBER 15, 2017

Applies to:

Siebel Sales - Version 15.6 [IP2015] and later
Information in this document applies to any platform.


On : 15.6 [IP2015] version, Comms Server & Email Response

When attempting to Click "Reply" under Communications Screen, the following error occurs.

Value returned by event procedure '<?>' is incorrect. Script procedures should either return an integer or no value at all (declared as Sub).(SBL-SCR-00140)

The issue can be reproduced at will with the following steps:
1. Navigate to Communications View
2. Select an inbound Email record
3. Click Reply
4. Instead of navigating to "Communication Detail - Response View" view, it is throwing above error.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms