The sfscleanup utility hangs at S_EAI_QUEUE_ITM table (Doc ID 2306445.1)

Last updated on SEPTEMBER 12, 2017

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, System Admin

ACTUAL BEHAVIOR
---------------
We are facing issue while executing sfscleanup utility. On Production it is getting stuck on S_EAI_QUEUE_ITM table.

EXPECTED BEHAVIOR
-----------------------
No issue must be faced.

STEPS
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The issue can be reproduced at will with the following steps:
1. sfscleanup /U sadmin /P password /F /siebfs /X /tmp/sfscleanup.log /G Y /C DSN_Name /D SIEBEL

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete sfscleanup

Cause

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