Data Is Not Rendering Properly While Navigating From One Record To Another Record

(Doc ID 2306813.1)

Last updated on SEPTEMBER 12, 2017

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, Configuration - General

ACTUAL BEHAVIOR
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Data is not rendering properly while navigating from one record to another record.
We have implemented toggle in Communications screen and the toggle applet renders data from external data base using symbolic URL integration.

We observed that normal applet data is not rendering properly while navigating from one record to next record (toggle applet retrieves data from external database using symbolic URL integration).

We have enabled toggle through Lookup value.

EXPECTED BEHAVIOR
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Data should be rendered correctly when navigating between records.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to the view with the child applet displaying in symoblic url/iframe
2. Click Next Record in the parent applet to move between records
3. When the toggle applet is triggered on the parent applet, the Parent applet goes blank

Cause

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