Marketing Task with Status Canceled Created when Scheduling a Campaign or Program (Doc ID 2306896.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

Siebel Marketing - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Scheduling Campaign or Programs should not be creating canceled tasks.

EXPECTED BEHAVIOR
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Scheduling repeated campaign or programs from Calendar screen creates canceled tasks immediately.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Programs - Program List - Drill down a program Schedule
2. Schedule using Calendar view
3.Click + and create a repeating activity
4.Check the tasks created
One task created as canceled.


Cause

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