Marketing Task with Status Canceled Created when Scheduling a Campaign or Program

(Doc ID 2306896.1)

Last updated on NOVEMBER 17, 2017

Applies to:

Siebel Marketing - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Scheduling Campaign or Programs should not be creating canceled tasks.

EXPECTED BEHAVIOR
-----------------------
Scheduling repeated campaign or programs from Calendar screen creates canceled tasks immediately.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Programs - Program List - Drill down a program Schedule
2. Schedule using Calendar view
3.Click + and create a repeating activity
4.Check the tasks created
One task created as canceled.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms