Need to Implement Star Flag Functionality for New Service Request (Doc ID 2306979.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.

Goal

The following new, out-of-the-box functionality is requested:

A yellow star (ROW_STATUS column) should be visible on the new column on the Service Request (SR) List applet when the SR is created from Partner Manager (PRM).

The star should go away only when the CSR (manager) drills down on the SR.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms