Truncated Menu Items in the Form Applet (Doc ID 2307288.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

Siebel CRM - Version 16.9 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.9 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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Truncated Menu Items in the child form applet

In the Service Request List view, Query for few records so that the Vertical Scrollbar shows up on the View and then choose the Menu from the List applet, it will show the full menu list then click the Menu in the Form Applet, the Menu cannot show the full list some of the Items in the top are Truncated.

If you move the Vertical Scrollbar in the main view and click the Menu Item in the Child Applet then you can see all the Items.

This issue happens with all the browsers.

EXPECTED BEHAVIOR
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Menu list should not get Truncated in the Child Applets.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Service Request List View
2. Query for the few records in the Parent List Applet and make sure that the Scrollbar appears on the view
3. Click on Menu Item in the Parent Applet and note down the Items.
4. Now click on Child Applet Menu Item where you can see some Menu Items are Truncated.

Cause

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