My Oracle Support Banner

Cannot Log In To SMC (Siebel Management Console) With Open SSL Signed Certificate (Doc ID 2307926.1)

Last updated on JUNE 06, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

When attempting to launch SMC (Siebel Management Console) after siebel 2017 new install, it keeps loading and does not prompt the login page.

Error in <$AI>/<Applicationcontainer_external/log/localhost_timestamp.log:
x.x.x.x- - [14/Sep/2017:06:26:02 +0000] "GET /siebel/smc/ HTTP/1.1" 302 -


The issue can be reproduced at will with the following steps:
1. Install Siebel 2017 gateway, enterprise server,  siebel server, and AI(Application Interface).
2. Launch SMC using https://AIhostname.domainname:httpsport/siebel/smc

Changes

 N/A

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.