IP2017 Cannot Log In To SMC (Siebel Management Console) (Doc ID 2307926.1)

Last updated on SEPTEMBER 15, 2017

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.0 [IP2017] version, Installation

When attempting to launch smc URL it keeps loading and does not prompt the login page.

the following error occurs.

ERROR
-----------------------
10.121.46.165- - [14/Sep/2017:06:26:02 +0000] "GET /siebel/smc/ HTTP/1.1" 302 -


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install siebel server , enterprise server , AI , gateway
2. Launch SMC using https://AIhostname:httpsport/siebel/smc


Cause

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