SWE Command and Popup applet

(Doc ID 2308671.1)

Last updated on JANUARY 03, 2018

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

When opening a popup applet such as Pick Applet or MVG applet, the popup applet goes to non-context state if a SWE command is invoked at the same time. Once it happens, you can not close the popup applet with OK or Cancel button with SBL-UIF-00313 error. So far, the following 2 cases are found:

1. Alarm functionality.

2. CTI event handler.

For the CTI event handler, the following conditions has to be met to see the issue:

(1) No UI operation is involved

(2) Use @InvokeSWECommand to invoke a business service with browser script

(3) In the browser script, call a business service with server script

Cause

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