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DISA with Single Sign-on(SSO) Throws Errors: SBL-UIJ-52896, handshake alert: unrecognized_name (Doc ID 2309198.1)

Last updated on APRIL 16, 2018

Applies to:

Siebel CRM - Version 16.8 [IP2016] and later
Information in this document applies to any platform.

Symptoms

When attempting to invoke Inline Editing Desktop Integration Siebel Agent(DISA) and Single Sign-on(SSO) for the Siebel login ,the following error is shown on the application UI:

ERROR



STEPS

The issue can be reproduced at will with the following steps:
1. Navigate to any attachment view
2. Try to drilldown on attachment in order to use inline editing feature.
3. Above error is coming up when trying to open an attachment.

Changes

 

Cause

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