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DISA with Single Sign-on(SSO) Throws Errors: SBL-UIJ-52896, handshake alert: unrecognized_name (Doc ID 2309198.1)

Last updated on APRIL 16, 2018

Applies to:

Siebel CRM - Version 16.8 [IP2016] and later
Information in this document applies to any platform.


When attempting to invoke Inline Editing Desktop Integration Siebel Agent(DISA) and Single Sign-on(SSO) for the Siebel login ,the following error is shown on the application UI:



The issue can be reproduced at will with the following steps:
1. Navigate to any attachment view
2. Try to drilldown on attachment in order to use inline editing feature.
3. Above error is coming up when trying to open an attachment.




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