DISA Error SBL-UIJ-52896

(Doc ID 2309198.1)

Last updated on SEPTEMBER 24, 2017

Applies to:

Siebel CRM - Version 16.8 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.8 [IP2016] version, Client Functionality

When attempting to invoke Inline Editing using DISA framework,the following error occurs.

ERROR
-----------------------
Cannot communicate with Desktop Integration Siebel Agent! Please check firewall settings of your machine and make sure it can connect to Siebel server.(SBL-UIJ-52896)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install DISA and Navigate to any attachment view
2. Try to drilldown on attachment in order to use inline editing feature.
3. Above error is coming up when trying to open an attachment after installing DISA.

Cause

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