Custom Field Nullified After Clicking Done Button In eConfigurator

(Doc ID 2309226.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Siebel Product Configurator - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Order Management

ACTUAL BEHAVIOR
---------------
Custom field nullified after clicking Done button in eConfigurator


EXPECTED BEHAVIOR
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Custom field value should not be nullified after clicking done button in eConfigurator

STEPS
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The issue can be reproduced at will with the following steps:
1. Create Custom field in required Order Management business components
2. Add required user properties in SIS OM PMT Service business service user properties to copy custom field values in between Quote, Order and Asset
3. Create Order and add customizable product in line items and update the custom field value

4. Launch eConfigurator and click on done button



Cause

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