Defining Service Region Geographic Areas Using City

(Doc ID 2310118.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel Life Sciences CRM - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.

Goal

On : 8.1.1.5 SIA [21229] version, Client Functionality

Defining Service Region Geographic Areas using City

Team,

As Per the Siebel Field Service Guide, we understand that Service Region Defining is done either by Zip Code OR Geo Codes (Latitude and Longitude).
Our Client has a requirement where he would need the Service Region Definition happen based on the City.
We understand that this approach has some pitfalls but we would like to know if any of the clients has followed this approach for Service Regions.

If So, please let us know the below details
  1) Technical feasibility with Vanilla Approach.
  2) Geography that the client handled as our clients has his feet all over the world.
  3) Any Customizations done to meet the requirement.
  4) Any Performance related Compromise is needed to achieve the same.
  5) Would Oracle recommend this approach?
 

Solution

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