Custom Fields To Be Merged Are Missing In Correspondence Word Document Output

(Doc ID 2310198.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 16.14 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.14 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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Merged fields are not being added to the Word document

EXPECTED BEHAVIOR
-----------------------
All merged fields from the template should be added to the Word document

STEPS
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The issue can be reproduced at will with the following steps:
1. Add new merged fields to the template
2. Run correspondence
3. Word document shows empty fields

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add merged fields to the correspondence documents

Cause

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