Task Of WorkMon With Status: Loading Rules

(Doc ID 2310453.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Siebel Workflow

ACTUAL BEHAVIOR

Task of Workflow Monitor Agent (WorkMon) with status: Loading rules

I have created a custom Workflow Monitor Agent in ESN language for a new Workflow Group of workflow policies.
The WorkMon task is running for the Workflow Group, the policies are triggered and records are written in S_ESCL_REQ, but they stay there.
The WorkMon is not processing the records in S_ESCL_REQ.
I tried deleting records from S_ESCL_REQ, also restarting the custom WorkMon component.
The WorkMon task status is: "Loading Rules..."


EXPECTED BEHAVIOR

WorkMon task is not stuck at "Loading Rules..."



Cause

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