Visibility Issues When In High Contrast Mode.

(Doc ID 2311424.1)

Last updated on SEPTEMBER 29, 2017

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

 

Different visibility issues when using Display in high contrast mode:

1. Inactive fields, normally grayed out, are not visible. 
2. A selected menu entry is not highlighted
3. Selected rows are not detectable.

STEPS
-----------------------
1. Change your screen to high contrast mode by pressing left Alt+left Shift+Print Screen. In Windows 10 and Windows 8.1, you can turn on high contrast from the sign-in screen
2. Log in Siebel ecommunications_enu IP17.1 with IE.
3. Navigate to Service request and observe the following behavior:

- Inactive fields, normally greyed out, are not visible
- A selected menu entry is not highlighed
- Selected rows are not detectable.

Cause

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